Fragrance Factory · an Arvida Brands company Free delivery over R1 500 · WhatsApp 011 421 7111

Frequently asked questions

Orders, delivery, payment and selling with us.

How long does a fragrance last?

Most of our scents last 6–10 hours on skin, depending on skin type and climate.

Are your fragrances originals?

No. Our fragrances are independently developed and inspired by well-known scents. Designer names are used for comparison only and belong to their owners.

How much is delivery?

Delivery is calculated at checkout from your postal code: main centres, standard, outlying and far-outlying areas have different rates. Retail orders over the free-delivery threshold ship free.

How long does delivery take?

Main centres usually receive orders in 1–3 working days, outlying areas in 3–7 working days.

How can I pay?

Pay securely by card or Instant EFT through Peach Payments, by manual EFT, or on account if you are an approved reseller.

How do I become an agent?

Register on our business registration page. Once approved you can buy at trade prices. Agents need a minimum order quantity and a starter pack on their first order.

Can I return a fragrance?

Unopened, sealed products can be returned within 7 days. Please read our returns policy.

Last updated 5 October 2026

Fragrance Factory is the fragrance division of Arvida Brands. Our formulations are independently developed and inspired by well-known fragrances for comparison purposes only. Designer names are trademarks of their respective owners; neither Arvida Brands nor Fragrance Factory is affiliated with or endorsed by them. Prices are in ZAR and include VAT.